Return And Refunds Policy

At Leather Jackets Store UK, your satisfaction is our top priority. If you’re not fully happy with your purchase, you can request a return or exchange within 30 days of receiving your order — provided you inform us within 3 days (72 hours) of delivery.

Informing Us

To qualify for a return or exchange, you must notify us within 3 days (72 hours) of receiving your order.
 After this period, the order will no longer be eligible for return, refund, or exchange.

Once informed, you’ll have up to 30 days from the delivery date to return the item.

To initiate a return, email our customer service team at info@leatherjacketsstore.co.uk with your order number and reason for return. Our team will respond within 24 hours to assist you.

Return Eligibility

The item must be:

  • In its original condition
  • Unused, unstained, and with all original tags attached
  • Returned in the original packaging

Please ensure the jacket remains in good condition until it reaches us.

Important:

  • No return, refund, or exchange will be accepted if tags are removed.
  • Custom or personalised jackets cannot be returned unless they arrive damaged or defective.
  • Multiple orders of the same jacket in different sizes are not eligible for return or exchange, as this policy is often misused. Please refer to our size chart before placing your order.

Return Method

All returns can be made only via our drop-off location.
We currently do not support returns by mail or in-store.

Return Shipping Responsibility

Customers are responsible for return shipping costs, which depend on the weight and size of the jacket, unless:

  • The item is defective, or
  • It was damaged upon arrival

If the product is confirmed faulty after inspection, we will cover the return shipping cost.

Refund Conditions

  • Refund requests must be made within 7 days of receiving your order.
  • After 7 days, only exchanges or returns are accepted under our 30-day policy.
  • Refunds will be issued to the original payment method only.
  • If a refund is approved, the Stripe processing fee will be deducted from the refunded amount.
  • No restocking fee applies.

Import Duties, Taxes & Customs Charges

For international orders, including deliveries to Northern Ireland, customs authorities or courier companies (such as UPS) may apply import duties, taxes, or handling fees in accordance with post-Brexit regulations.

Please note:

  • All import duties, taxes, and customs charges are the sole responsibility of the recipient.

  • These charges are not included in the product price or shipping cost shown at checkout.

  • Leather Jackets Store UK has no control over these fees, as they are assessed by local customs authorities and the courier.

  • Such charges are mandatory and must be paid directly to the courier for delivery to proceed.

If a customer refuses to pay the applicable customs charges and the parcel is returned to us, return shipping costs, customs handling fees, and any related expenses may be deducted from the refund, in line with our refund policy.

By completing a purchase on our website, you acknowledge and accept responsibility for any applicable import duties, taxes, or customs charges.

Refund Processing Time

Once we receive and inspect the product, we’ll issue a refund within 5–7 business days.
 Depending on your bank or payment provider, it may take an additional 3–5 business days for the amount to appear in your account.
 You’ll be notified by email once your return has been inspected and approved.

Product Inspection Before Dispatch

Before dispatching your jacket, our quality assurance team inspects the:

  • Colour
  • Stitching
  • Leather quality
  • Size and pattern

If you still face any issues upon receiving your item, please email us at info@leatherjacketsstore.co.uk, and we’ll resolve your concern promptly.

No Exchange After Delivery

Once you have signed for the delivery, no changes (size, colour, etc.) can be made to the order.
 Please double-check all order details before confirming your purchase.

Contact Us

If you have any questions or need help with your return, please contact us:

Leather Jackets Store UK

📧 info@leatherjacketsstore.co.uk

For more information, please review our Shipping Policy and Privacy Policy.